Tips on Choosing the Right Telephone System for Your Business
If your business is still using an old telephone system, it may be about time to upgrade. Complex phone systems were once the reserve of large corporations, but thanks to the advent of IP phone systems, small businesses can now enjoy the same powerful telecom features. The telephone systems of today are not just less expensive, but also deliver better sound quality, and are more dependable.
When it comes to choosing a telephone system, however, you can easily get overwhelmed with the number of options available, plus the industry jargon to wade through. Here are a few tips to help you with the selection process:
Identify pain points
If You Think You Understand Telephones, Then This Might Change Your Mind
Identify the problems with the current system and how a new system can provide solutions. For example, do you find the old phone system difficult and expensive to maintain? Are your customers always finding it hard to reach the right person? Is your phone system able to scale easily to accommodate new employees? These are just some of the questions you should be asking when identifying the problems and solutions you need. Ensure your staff is involved in this process, so you can understand their features needed.
Getting Creative With Businesses Advice
Don’t just consider the current needs of your business; thinking about future expansion plans is also important. How many staff members do you anticipate adding in the next 2 – 3 years? By planning for growth, you can avoid having to install a new telephone system that fits your business’ growth.
Choose between an on-premises and cloud system
Some organizations buy their own system along with the hardware and software needed and mange everything themselves. A massive upfront capital investment is required in this model. These companies will also have to pay for ongoing operational costs. For smaller businesses, the more suitable option would be a cloud/hosted service. Cloud services eliminate the need for investment in expensive hardware and software, and saves on maintenance costs. Your business only has to buy new telephone handsets and pay the hosted service provider a monthly subscription fee.
Consider ease of use
See if the telephone system you’re about to invest in is easy to use and manage. Is the office manager or receptionist able to add or remove users easily? Is it possible for the IT administrator to manage the system using a web browser? How much training does the staff require to get up and running with the new system? You as a business owner likely want a system that makes it easy for employees to stay in touch and to make the most of their time. You want to make communication easy so your employees can focus on the most important tasks.